Save Time and Increase Participation with Active's Recreation Software

Activity Registration

Paper forms are a thing of the past with our online registration forms. You can forget about printing, distributing, and collecting registration forms in person. You'll be able to easily customize your online form to capture the information you need. When your online form is ready, simply direct your audience to your website and watch as participants start to stack up. Participants will be able to sign up at any time of day, from anywhere in the world. Make the sign up process easier for yourself and your participants.

• Customize the sign up form to meet your needs
• Offer 24/7 registration access
• Add group registration and discounts
• Send automated email confirmations and receipts
• Process all major credit cards and e-checks securely online
• Automate waiver processing
• Save time and money, and get rid of the headaches associated with manual processes

Facility Reservation

Booking facilities can be a messy process for the facility manager and the customer. With our reservation software, you'll be able to manage multiple facilities and equipment on one master calendar. As a facility manager, you can set hours of operation, capacity numbers, deposit and payment information, while collecting approvals and permits. Once this is set up, people who want to rent anything from a locker to a function room can search, book, fill out any permits, and pay for their time slot online. You'll never double book again and you'll save hours of time.

• Provide the convenience of online booking
• Process reservations with multiple approvals or third-party permits
• Manage equipment check-in and check-out
• Set up your booking calendar information for all of your facilities
• Offer equipment scheduling and locker rental options
• Send automated email confirmations
• Never double book a facility again

Membership Management

Manage everything about your members in one place with Active Network, Communities' software. From membership sign up to tracking and historical comparisons, you can quickly access what you need, when you need it. Whether you have thousands of members or a small member base, our membership management solution will help you get to know each person better. So throw out the spreadsheets, lists and money envelopes and put it all online so you can make members happier and manage easier.

• Create and sell various types of memberships and passes online
• Set time-of-day and day-of-week allowances based on membership credentials
• Control access to facilities based on membership type
• Customize membership and pass cards with pictures, information, and access points
• Click and print photo ID cards
• Track and view revenues and usage by membership type

Public Access

Public access means that your customers, parents, and participants can log in to their accounts from the internet. This helps to increase participation and transactions like renewing memberships, signing up for leagues, and booking facilities. Public access is also good for you and your front desk staff because it saves time and gives more control to your customers. When a member changes his or her address, for example, they no longer need to call you to make the change. Your customers can do all this from their very own computers:

• Update profile information and change passwords
• View daily schedules for your community organization
• Make payments online
• Search for child care availability
• Renew memberships and passes online
• Print past receipts and view transaction information

League Management

How often have you felt like you're going a little bit crazy trying to coordinate players, parents and volunteers? Administrative tasks like registration and fee collection keep organizers from focusing on the success of their leagues and have even caused a few to lose some of their sanity. With our league management software, parents can register and pay online, then view schedules and news on your website. As the league organizer, you'll be able to automatically create balanced schedules, assign players to teams, and track game results. It makes your life a whole lot easier by automating all the little details, and gives you time to get back in the game.

• Register players and securely collect fees online
• Fill rosters and automatically create balanced schedules
• Coordinate league schedules, facilities, and officials in one easy-to-use system
• Create mailing lists to enhance communication
• Provide online access for parents to keep up with league information
• Track all player information and game results

Point of Sale

Using an Excel sheet to track payments and orders at your concession stands, shops, and drop-in facilities? It's time for an upgrade. With Active's point of sale (POS) software, you'll be able to securely receive payments and track orders automatically online. You can focus on customer service rather than stressing out about cash handling and order forms. Our POS system also works together with activity registration, facility reservation, and membership management tools so you get one easy, integrated system. Let us worry about the logistics and start focusing on making your customers and members happy.

• Customize the touch screen format to fit your needs
• Define your fee structure
• Verify credit cards automatically
• Manage gift cards
• Set up and track products with printable labels and UPC codes
• Compile vendor contact information

Child Care Management

If child care is part of your organization, you understand that keeping the children and their parents safe and tantrum-free is the number one goal. With our child care management system, you'll be able to cut out hours of administrative work so you can focus on the kids. Our software will help capture and protect sensitive child information and emergency contact records. For parents, registration will be easy. They'll simply pick a program, identify the child, pick dates, pay, and save the receipt. You and your staff will set guidelines to ensure that programs are never overbooked and payments are always accepted securely.

• Set up pricing structure by hour, day, week, month, or program
• Capture registrations and payments securely online
• Set capacities and availability by program and facility
• Receive child-specific medical alerts and notices
• Manage and view emergency contact information

Donation Management

Raising money online is a lot easier than asking for it in person and will help grow your donations and donor pool. Here's how it works. You'll be able to direct members and potential donors to one place online. There, people can make donations, schedule recurring donations, and choose programs or events to donate to specifically. After that, you'll automatically receive the donation and information about the donor. When you're ready, you can run targeted fundraising campaigns to raise more money for your organization. With our donation management software, it's easier to manage donations:

• Collect donations securely online
• Capture contact information on your donors
• Run targeted campaigns to increase donations
• Generate automated tax receipts
• Customize thank you letters
• Read detailed reports on members, donors and campaigns

Event Listings

Free advertising sound good? You got it. As an Active Network customer, we post your program or activity on Active.com for free. Active.com is visited by millions of people each month who are looking for things to do and get involved with, so you get extra exposure to a whole new audience of people. We are the home for people who love to be active and we can help drive more customers your way, all for free.

• Free listing on Active.com
• Searched by millions of active consumers each month
• Leading online community for people who want to search, share, register for and participate in activities, events and programs they enjoy

Marketing Tools &Training

Not many people have the budget for a full marketing staff, so we put together some training and tools to help. We've built an eMarketing Center for our clients that gives you the marketing support you need. The Center contains information and templates you can put to good use that will make it easier for you to get more customers and community involvement. And it's all for free. Why would you pass that up?

• Get free graphic templates for flyers, postcards, emails and more
• Get advice on practical operations, like how to boost online registrations and improve email subject lines
• Learn tips on how to market your organization from those who have successfully done it before
• Read success stories from organizations like yours
• Participate in polls, give feedback and enter into contests

Online Marketing Expertise

At Active, we like to think of ourselves as your partners and consultants. We're here to help. It's part of our philosophy to provide valuable, free assistance to our customers to help them succeed. One of the most popular ways we help our customers is by having our online experts consult with customers to build and refine their online marketing strategy to get more online registrations.

• Get a free review of your website and learn best practices to ensure its effectiveness
• Receive consulting on effective marketing strategy using online tools with real‑life examples
• Makeover your emails to help plan and improve your email campaigns
• Get advice on emerging tools such as social media and online activity guides

Email Marketing

Attractive, targeted emails don't have to be the work of an HTML guru. Here's how our built-in email functionality works. You can easily send emails to specific customer segments based on details like age, interests, and activities. By customizing your emails, you'll offer better, more relevant information to your audience and ultimately get more people participating in your programs. Plus, the system is completely self-service, so you can manage your account, send simple text emails or ones with graphics, and view reporting whenever you want.

Active will help you make sure that you reach your target audience.

• Create and segment contact lists with automated list building tool
• Write custom messages
• Track results with reports on opens and clicks
• Save time and improve communication with customers

Reports

Having access to information helps you make better decisions about your customers' needs and in turn strengthen relationships. With Active Network, Communities' reporting functionality, you'll be able to access accurate, real-time reports about financials, reservations, users, leagues, activities, child care, and more. With this information organized cleanly, you can focus on trends and new opportunities for your business and customers. You'll no longer feel like you're throwing darts blindfolded—you'll make well-informed decisions about programming, new revenue opportunities, and ways to improve the customer experience, without breaking a sweat. After that, start planning new programs and watch your success grow.

• Run hundreds of reports to get insight into all facets of your organization
• Customize the reports to fit your needs
• Change the format, color, and design
• Filter reports to make specific decisions about customer activity
• Export reports to Excel

Customer Relationship Management

You're the talent, the personality, the popular one—we just want to be your agent. As you build relationships with your customers, our software helps support you and strengthen those relationships. With our customer relationship management software, you can record and access information about each one of your customers, whether you have ten or ten thousand. When a member swipes an ID card, you'll see a customer summary on your screen and can greet them personally. You can choose what data to record, such as upcoming activities, family connections, and transaction history. With our software, you'll give members the impression that you have the memory of an elephant and make each one feel special, all because you have every detail you need at the click of a mouse.

• Customize data fields to fit your organizational needs
• Search and access customer data when you need it
• Add customer notes and alerts with priority settings
• View transaction history for a customer and his or her family
• Offer the ability for your customers to offer information just one time

Engaging Websites

Websites offer a great way for you to interact with your community. Whether you want to update your site or launch a new one, you'll be able to easily build ways for people to get involved using our website content management software. Add a survey or a poll. Add discussion forums and pictures to get people talking. It'll be easy for you to make and update your website so that you can start connecting online. With a clean community website, you can stay in touch with your audience from anywhere in the world, at any time.

• Choose from several custom templates to find your fit
• Implement many features like calendars, web forms, events, news, and more
• Import content from your old website and materials into the content management system
• Create a search-engine-friendly website to grow your presence
• Integrate your online sign up and bill pay into one branded website

Municipal Marketing

Our Municipal Marketing team develops innovative, revenue-generating partnerships and programs between the public and private sector to allow municipalities to raise revenue without raising taxes. By forming partnerships between your municipality and private companies, you'll be able to generate more funds to support community services, programs, and events. Use our expertise to form revenue-generating contracts with your new partners. We'll first work together to analyze your assets and find opportunities. Then, we'll help you create sponsorships and agreements. Finally, you'll have the tools to analyze these partnerships and find more opportunities.

• Receive consulting on revenue opportunities
• Form marketing contracts and agreements
• Create a corporate municipal marketing website
• Launch green marketing partnerships for your city
• Grant a beverage and snack vendor rights
• Launch media services to create revenue from advertising partners

Product Sampling

With Active Network, Rewards, you can take advantage of our partnerships to bring free products and samples to your members. Your members will be excited by all the free stuff and you look like a hero, without putting any kind of a hit on your budget. It's just another perk you get for being an Active customer. Simply sign up for our rewards program and we'll send you new product samples and kits from our national partners that you can then distribute at your facility or event. It's that easy.

• Join for free and get free stuff for your organization
• Receive email notifications about new sampling programs
• Sign up for programs that fit for your customers and members
• Give away free samples and products to your participants