Featured Case Studies

Learn how other community organizations like yours leverage Active’s software technology to simplify daily tasks and improve customer service.

Parks and Recreation

  • East Bay Regional Park District

    East Bay Case Study

    East Bay Regional Park District built it’s website in Drupal, a free open-source content management system (CMS). After years of tweaking the site template, quirks and problems started to arise and site updates often timed out before being published. With over 600 full-time staff members, 65 regional parks and much more information to manage, the Drupal site was not meeting East Bay’s needs.


    SELCRA case study

    SELCRA (Southeastern Livingston County Recreation Authority) oversees several municipalities in and around Brighton, Michigan. With over 15,000 activity registrations per year, SELCRA needed to update its website to improve design and functionality, and usability for visitors on the front end and admins behind the scenes.

  • City of Fort Worth Parks & Community Services

    City of Fort Worth Parks & Community Services

    The City of Fort Worth Parks & Community Services Department in Texas maintains more than 200 parks and public spaces citywide. The Department implemented recreation management software from Active Network in 2001, primarily to improve financial tracking and revenue processes. Over the past ten years, the City has leveraged the technology to achieve its goals: collecting, depositing and tracking revenue is now integrated and automated, and citizen service levels have increased.

  • City of San Ramon

    City of San Ramon

    Since 1995, the City of San Ramon, CA, has been using parks and recreation software from Active Network to maximize its resources and provide top tier customer service. In 2004, San Ramon expanded and improved its offerings by adding functionality to the system that would accommodate membership passes and an affinity program. The City has experienced notable success with the new services and can act as a model for other organizations seeking to institute similar recreation software for their programs.

  • City of Fort St. John's North Peace Leisure Pool

    City of Fort St. John's North Peace Leisure Pool

    The City of Fort St. John, B.C. features excellent sports facilities, one of which is the North Peace Leisure Pool. In late 2009, the City decided to upgrade the recreation registration software at its pools to advance citizen services and reduce manual workload for staff. Since going live with the software in July 2010, the City has experienced noticeable improvements in efficiency and has seen citizens quickly adopt the online registration option.

  • Charleston County Park and Recreation Commission

    Charleston County Park and Recreation Commission

    The Charleston County Park and Recreation Commission (CCPRC) in South Carolina began using Active Network's parks and recreation software in 1995 to improve processes and operate more efficiently. Over the past 15+ years, the Commission has boosted service levels and organization for its citizens and staff with Active's parks and recreation software.

  • City of Surprise reduces in-person registrations by 85% with online registration software

    City of Surprise

    By replacing manual, paper-based processes with parks and recreation software that includes online registration, the City of Surprise's Recreation department reduced in–person registrations by 85%. The department has even been able to cut down 75 percent of staff members needed for registrations and, instead, reallocate their time to manage other departmental tasks.

  • City of Novato transitions to hosted solution to cut PCI compliance costs

    City of Novato

    Parks, recreation and community services department transitioned from self-hosted internet registration and payment processing to hosted internet and payment processing solution to save time and money associated with ongoing compliance with PCI regulations.

  • City of Vista increases registrations with transition to web-based hosted parks and recreation software

    City of Vista

    Recreation and community services departments transitioned from a desktop application to manage facility bookings and registrations to web-based hosted parks and recreation software. The city has seen a noticeable increase in the number of registrations due to the accessibility of program information and the convenience to sign up online.

  • City of Watertown Parks, Recreation & Forestry department

    Ewa by Gentry Community Association

    Since adopting Active's web-based, hosted recreation software system, the City of Watertown's Parks and Recreation department has seen over 80% of its members register online. The automated system has also saved the city money in paper and printing costs, which have been significantly reduced.



Campus Recreation

Community Associations

Sports and Fitness Facilities