Our Customers
Featured Case Studies
Learn how other community organizations like yours leverage Active’s software technology to simplify daily tasks and improve customer service.
Parks and Recreation
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City of Fort Worth Parks & Community Services
The City of Fort Worth Parks & Community Services Department in Texas maintains more than 200 parks and public spaces citywide. The Department implemented recreation management software from Active Network in 2001, primarily to improve financial tracking and revenue processes. Over the past ten years, the City has leveraged the technology to achieve its goals: collecting, depositing and tracking revenue is now integrated and automated, and citizen service levels have increased.
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City of San Ramon
Since 1995, the City of San Ramon, CA, has been using parks and recreation software from Active Network to maximize its resources and provide top tier customer service. In 2004, San Ramon expanded and improved its offerings by adding functionality to the system that would accommodate membership passes and an affinity program. The City has experienced notable success with the new services and can act as a model for other organizations seeking to institute similar recreation software for their programs.
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City of Fort St. John's North Peace Leisure Pool
The City of Fort St. John, B.C. features excellent sports facilities, one of which is the North Peace Leisure Pool. In late 2009, the City decided to upgrade the recreation registration software at its pools to advance citizen services and reduce manual workload for staff. Since going live with the software in July 2010, the City has experienced noticeable improvements in efficiency and has seen citizens quickly adopt the online registration option.
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Charleston County Park and Recreation Commission
The Charleston County Park and Recreation Commission (CCPRC) in South Carolina began using Active Network's parks and recreation software in 1995 to improve processes and operate more efficiently. Over the past 15+ years, the Commission has boosted service levels and organization for its citizens and staff with Active's parks and recreation software.
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City of Surprise reduces in-person registrations by 85% with online registration software
By replacing manual, paper-based processes with parks and recreation software that includes online registration, the City of Surprise's Recreation department reduced in–person registrations by 85%. The department has even been able to cut down 75 percent of staff members needed for registrations and, instead, reallocate their time to manage other departmental tasks.
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City of Novato transitions to hosted solution to cut PCI compliance costs
Parks, recreation and community services department transitioned from self-hosted internet registration and payment processing to hosted internet and payment processing solution to save time and money associated with ongoing compliance with PCI regulations.
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City of Vista increases registrations with transition to web-based hosted parks and recreation software
Recreation and community services departments transitioned from a desktop application to manage facility bookings and registrations to web-based hosted parks and recreation software. The city has seen a noticeable increase in the number of registrations due to the accessibility of program information and the convenience to sign up online.
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City of Watertown Parks, Recreation & Forestry department
Since adopting Active's web-based, hosted recreation software system, the City of Watertown's Parks and Recreation department has seen over 80% of its members register online. The automated system has also saved the city money in paper and printing costs, which have been significantly reduced.
Non-Profit
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YMCA of Southeast Missouri saves time and operates more efficiently
The YMCA of Southeast Missouri switches from YWare to Active's hosted, web-based YMCA software to help save time and increase efficiency as their non-profit organization grows by over 3,000 members.
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Boys and Girls Clubs of Bellevue improves membership management
The Boys and Girls Clubs of Bellevue replaced a custom-built software system with Active's web-based membership management software to increase front desk efficiency and gain better insight into membership statistics.
Gymnastics
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Alberta Gymnastics Federation
In 2008, the Alberta Gymnastics Federation upgraded its systems to Active Network's gymnastics software solution to help reduce the amount of staff time spent on manual processes as well as to improve the services offered to customers.
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Phoenix Gymnastics uses automated gymnastics software to save time as their membership doubles
Phoenix Gymnastics, the biggest gymnastics club in British Columbia, Canada, successfully uses Active's web-based gymnastics software to manage their club during time of exponential membership growth.
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Okanagan Gymnastics Centre launch online registration with 51% adoption
With help from Active's free eMarketing Center, when the Okanagan Gymnastics Centre launched Active's online registration software, 51% of its members took advantage of the online service right away. The results? A 6% increase in participants, reduced staff time spent on administrative duties, and improved overall efficiencies.
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Rick's All American
Rick's All American (Rick's) is a privately-owned professional sports complex located in Fairfield, NJ offering programs for more than 700 members including tumblers, gymnasts, wrestlers, cheerleaders, and many more athletes. With such a diverse program and so many athletes to manage, Rick's depends on gym management software from Active Network to stay in top form.
Campus Recreation
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University of California, Santa Cruz saves money and improves efficiency with campus recreation software
Campus recreation department reduces time spent on administrative tasks by 75% and saves over $5,000 annually using web-based, hosted software
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San Jose State University saves money and reduces time on spent admin tasks using automated campus recreation software
Campus recreation department reduces time spent on administrative tasks by 75 percent and saves over $5,000 annually using web-based campus recreation software.
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George Mason University dramatically increases productivity with campus recreation software
With the implementation of campus recreation software, George Mason Recreational Sports has experienced better decision making through improved reporting capabilities, optimized revenue, and enhanced membership services.
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Campus recreation program improves efficiency with hosted recreation management software
Located in Jacksonville, the University of North Florida is a public university with a large recreation department comprising: intramural sports, club sports, fitness programs and classes, nature trails and eco-adventure, informal “drop in play“, and aquatics and recreational facility management. In early 2010, the Program upgraded to hosted campus recreation software to bring operations online and improve efficiency.
Community Associations
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West Hillhurst Community Association recoups over half a million dollars and overcomes a $90,000 capital shortfall in six months with comprehensive association management software
WHCA chose Active's association management software because it came highly recommended. WHCA's financial consultant had used Active previously at a residence association. She liked it and had a good experience with the technology. "Active really had everything we were looking for," comments Christa.
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Stapleton Master Community Association maximizes facilities and saves money with association management software
With Active's association management software, Stapleton MCA automates parks and recreation functions such as parks and facility reservations, program registrations, and memberships. The MCA has experienced greater use at its facilities and improved services for its residents given the online access.
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Ewa by Gentry Community Association improves efficiencies and reporting to board of directors
With Active's hosted association management software, the EbGCA has improved efficiencies and is now able to provide real-time, accurate facility usage reports to its board of directors.
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Victoria Park Community Council
The Victoria Park Community Council chose Active Network to design a new website for its two community associations and provide a web content management system so its staff could maintain the site themselves to keep costs low. Victoria Park also uses Active's recreation software to save time in the management of facility reservations, activity registrations and memberships.
Sports and Fitness Facilities
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Cardel Place saves over $15,000 and achieves a 65% adoption rate during first year of using hosted recreation software
Cardel Place is a 195,000 square foot sport and recreation facility located in north central Calgary, AB. Since it opened in 2004, Cardel Place has welcomed over five million guests through its doors and is Canada's first Gold LEED certified facility. In August of 2010, the facility implemented recreation registration software saving over $15,000 and achieving a 65% online adoption rate during first year of online registration.
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Membership management software helps New BraunFit achieve efficiency and reporting goals
With Active's membership management software, New BraunFit is seamlessly managing memberships and payments for over 1,000 members, as well as the registration of dozens of programs each quarter.
